Return and Refund Policy
At Movellen, we take pride in providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a simple and transparent Return & Refund Policy.
Return Eligibility
Items may be returned within 30 days from the date of purchase.
To be eligible for a return, items must:
- Be new, unused, unwashed, and undamaged.
- Have all original tags attached.
- Be returned in their original packaging.
- Be accompanied by a valid proof of purchase (original receipt or gift receipt).
How to Start a Return
To request a return, please contact our Customer Support team at:
E-mail:
help@zz-customerservice.info
Once your return request has been approved, we will provide detailed return instructions along with a return shipping label (when applicable).
Please note: Returns sent without prior authorization will not be accepted.
Return Address
Company Name
Solstice Basics Information Technology Limited
EIN
33-4499177
Company Address
1312 17th Street Suite 2199
Denver, CO 80202
United States
Return Address
1312 17th Street Suite 2199
Denver, CO 80202
United States
Prepare Your Return
Before shipping your return, please ensure that:
- The item is securely packed in its original packaging.
- The item is free from stains, makeup, deodorant marks, or signs of wear.
- All original accessories and documentation are included.
Ship Your Return
Please send your package to the return address provided by our Customer Support team.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been processed.
Refund Process
- Most returns are inspected within 5–7 business days after arrival.
- Approved refunds are typically processed within 14–21 business days.
- Refunds include the item price and any applicable sales tax.
- Original shipping fees are generally non-refundable, except under special circumstances.
- Refunds for purchases made with the original receipt will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Returns made with a gift receipt will receive Merchandise Credit for the purchase amount.
- A $10 return processing fee will be deducted from the refund amount.
Return Shipping Costs
If the return is due to personal preference, ordering the wrong item, wrong size, or any customer-related reason, the customer is responsible for the return shipping costs.
If the return is due to an error on our part, including receiving:
- A damaged product
- A defective item
- An incorrect item
Movellen will cover the return shipping costs.
Before returning a damaged or incorrect item, please email clear photos of the issue to:
For customer-initiated returns, the return shipping cost will depend on the shipping carrier selected by the customer.
Shipping Information
🇺🇸 United States
Free Shipping on Orders Over $79
Delivery Partners:
- USPS
- UPS
- FedEx
🇨🇦 Canada
Free Shipping on Orders Over CA$100
Delivery Partners:
- Canada Post
- UPS
- FedEx
🇦🇺 Australia
Free Shipping on Orders Over AU$119
Delivery Partners:
- Australia Post
- Aramex
- CouriersPlease
🇬🇧 United Kingdom
Free Shipping on Orders Over £59.99
Delivery Partners:
- Royal Mail
- Evri
- DPD
Special Circumstances
- Damaged, defective, or incorrect items must be reported within 7 days after delivery.
- Movellen is not responsible for return packages that are lost or stolen during transit.
Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different size or color, simply return your eligible item and place a new order.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without their original packaging or tags.
- Items returned after the 30-day return period.
Reserved Rights
Movellen reserves the right to:
- Limit or refuse returns from customers with excessive return activity or suspected "wardrobing."
- Refuse returns of worn, altered, washed, damaged, incomplete, or improperly packaged merchandise.
- Refuse service where fraudulent or suspicious activity is suspected.
- Discard any non-Movellen merchandise sent to our distribution center.
Questions?
If you have any questions regarding our Return & Refund Policy, please contact our Customer Support team.
E-mail:
help@zz-customerservice.info
By purchasing products from Movellen, you acknowledge and agree to the terms of this Return & Refund Policy.
Movellen reserves the right to update or modify this policy at any time without prior notice. Any changes become effective immediately upon publication on our website.