Return and Refund Policy

Prepare Your Return

Before shipping your return, please ensure that:

• The item is securely packed in its original packaging.
• The item is free from stains, makeup, deodorant marks, or signs of wear.
• All original accessories and documentation are included.

Ship Your Return

Please send your package to the return address provided by our Customer Support team.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been processed.

Refund Process

• Most returns are inspected within 5–7 business days after arrival.
• Approved refunds are typically processed within 14–21 business days.
• Refunds include the item price and any applicable sales tax.
• Original shipping fees are generally non-refundable, except under special circumstances.
• Refunds for purchases made with the original receipt will be issued to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Returns made with a gift receipt will receive Merchandise Credit for the purchase amount.
• A $10 return processing fee will be deducted from the refund amount.

Return Shipping Costs

If the return is due to personal preference, ordering the wrong item, wrong size, or any customer-related reason, the customer is responsible for the return shipping costs.

If the return is due to an error on our part, including receiving:

• A damaged product
• A defective item
• An incorrect item

Movellen will cover the return shipping costs.

Before returning a damaged or incorrect item, please email clear photos of the issue to:

help@zz-customerservice.info

For customer-initiated returns, the return shipping cost will depend on the shipping carrier selected by the customer.

Shipping Information

🇺🇸 United States

Free Shipping on Orders Over $69.99

Delivery Partners:

• USPS
• UPS
• FedEx

🇨🇦 Canada

Free Shipping on Orders Over CA$100

Delivery Partners:

• Canada Post
• UPS
• FedEx

🇦🇺 Australia

Free Shipping on Orders Over AU$119

Delivery Partners:

• Australia Post
• Aramex
• CouriersPlease

🇬🇧 United Kingdom

Free Shipping on Orders Over £59.99

Delivery Partners:

• Royal Mail
• Evri
• DPD

Special Circumstances

• Damaged, defective, or incorrect items must be reported within 7 days after delivery.
• Movellen is not responsible for return packages that are lost or stolen during transit.

Exchanges

At this time, we do not offer direct product exchanges.

If you would like a different size or color, simply return your eligible item and place a new order.

The following items cannot be returned:

• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned without their original packaging or tags.
• Items returned after the 30-day return period.

Reserved Rights

Movellen reserves the right to:

• Limit or refuse returns from customers with excessive return activity or suspected "wardrobing."
• Refuse returns of worn, altered, washed, damaged, incomplete, or improperly packaged merchandise.
• Refuse service where fraudulent or suspicious activity is suspected.
• Discard any non-Movellen merchandise sent to our distribution center.

Questions?

If you have any questions regarding our Return & Refund Policy, please contact our Customer Support team.

E-mail:
help@zz-customerservice.info

By purchasing products from Movellen, you acknowledge and agree to the terms of this Return & Refund Policy.

Movellen reserves the right to update or modify this policy at any time without prior notice. Any changes become effective immediately upon publication on our website.